Content Automation FAQs

Why is my product image not showing?

If your tag is displaying product attributes (for example the title and/or price is showing) but the product image is not showing, this could be due to your image server blocking our call to retrieve the image or your image server being slow to respond to our call.

If you are experiencing product image slowness, we recommend testing image load time in your browser using developer tools. If the image loads quickly (under 400ms) we recommend speaking to your IT department to check that Litmus Personalize Pro has not been blocked by your server.

It is possible to pass an authentication token in the image call if necessary.

My tag is showing a white pixel border?  

When building a content automation template there may be a white border around the edges of the template. Firstly, be sure to set the image to '0' from Top and '0' from Left in the inspector menu.

Object type image selected

You may want to rename the block that you want to resize to full width. This is done in the block manager area.

block manager banner selected

Once you have created your tag, it is possible to add a syntax command to the end of the tag to control the size of the block. This is a special syntax that allows users to edit a template in real-time via "URL parameters" that can be merged into content automation tags. For example, it is possible to change the font color, font size, position, etc. of any block you wish with the right command in a URL. If you wish to change the size of the block called 'Banner' in your template to add or remove remove a border you could do this with this syntax: &Banner.height=600&Banner.width=400

Another use case is changing branding based on ESP flags. Let's say you have a template with a block named "Title" and you wish to change the title color based on users' preferences that are saved in an ESP, you can add the following parameter to our CA tag: &title.fontColor=#ff44aa

You start by writing the block name (Title) followed by a dot, then you add the command (in the above example you used "fontColor") with the value you wish to set. In this example, since we are changing a color we need to provide a valid HTML color code.

This is typically used for customers who have multiple brands but wish to create one single template.

NOTE: Block names and the command names are case-sensitive

Below is a list of available commands for reference. All examples refer to a generic block named "Block1"

Command name Description Unit/Values Example
width Change the width of a block Pixels Block1.width=300
height Change the height of a block Pixels Block1.height=90
top The distance between the top border of a block and the top of the canvas Pixels
left The distance between the left border of a block and the left border of the canvas Pixels Block1.left=4
fontFamily The font used to render the text of a block The name of a font available in your account Block1.fontFamily=Arial
fontSize The size of the font used to render the text of a block Pixels Block1.fontSize=24
fontColor The color of the font used to render the text of a block HTML color code Block1.fontColor=#ff44aa
visible Show/hide a block Two values allowed:truefalse Block1.visible=true
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